At FrostWïck, we take pride in delivering our curated products to customers across Europe, with a special focus on the Eastern European region. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. ORDER PROCESSING TIME
All orders are subject to a processing period before shipment. Most orders leave our warehouse within 1-3 business days after payment is confirmed. During high-demand seasons or promotional sales, processing may take up to 5 business days.
2. SHIPPING ESTIMATES
To ensure competitive pricing and unique inventory, we ship our products directly from our international distribution centers.
Mainland Europe & Eastern Europe: 7 to 15 business days.
Other Regions: 12 to 20 business days.
Please note: These timeframes are estimates. Factors such as customs clearance, local postal delays, or extreme weather conditions are beyond our control but we will assist you in every step of the process.
3. TRACKING YOUR JOURNEY
Transparency is key. Once your order is dispatched, you will receive an automated email with your Tracking Number.
You can track your package directly on our website or through our official shipping partners.
Please allow 48-72 hours for the tracking information to synchronize and display updates.
4. CUSTOMS AND IMPORT DUTIES
For deliveries within the European Union, most small packages are exempt from additional fees. However, depending on your specific country’s regulations, your package may be subject to import duties or VAT. These charges are the responsibility of the recipient.
5. MULTIPLE PACKAGE SHIPMENTS
To get your items to you as fast as possible, orders containing multiple items may be shipped in separate packages. If you receive one item before another, do not worry—the rest of your order is on its way.
6. ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate (including apartment numbers and postal codes). FrostWïck is not responsible for non-delivery due to incorrect information provided at checkout.